Respond to all calls, emails, and common requests for technical 1st level support.
Analyze technical problems with cars and provide technical assistance via all communication channels.
Track all incidents in the internal incident management system and maintain communication with colleagues.
Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions. With over 300 specialized associates in Lisbon and around 9000 associates worldwide, the team thrives on diversity, commitment, and know-how.
Lead and develop a support engineering team delivering world-class technical support for US Government customers.
Evolve support processes and tooling in collaboration with other managers and product teams.
Participate in on-call rotation, join customer calls, and coach engineers on complex issues.
GitLab is a DevSecOps platform that helps organizations improve developer productivity and security. Trusted by over 50 million users and 50% of the Fortune 100, it has a remote-first culture focused on values and knowledge sharing.
Own the health and reliability of deployed agentic AI systems in production.
Diagnose and resolve complex issues spanning AI behavior, workflow orchestration, and integrations.
Communicate clearly during incidents and drive feedback loops to engineering for systemic improvements.
Ema builds the world's leading Agentic AI platform to automate enterprise workflows. Founded by former executives from Google and Coinbase, the team includes engineers from top tech companies and premier universities, backed by leading investors.